In the field of after-sales service and consumer protection, many consumers (including some staff of consumer protection organizations) do not have a clear understanding of the concept of warranty and repair. When consumers buy goods, businesses make a promise of three years, five years or even lifetime warranty, but when there is a failure to repair, they receive a list of replacement parts and maintenance labor costs. The merchant explains that "warranty" is not "guarantee repair". Many operators are using the "warranty" and "repair" of the word difference and make an article on this problem, from the perspective of safeguarding their own interests to the two words put forward a different explanation, that "repair" is the producer or seller of product failure to provide free repair for consumers, "warranty" is the product failure to provide charging maintenance, Consumers are confused about the understanding of these two concepts.

"Warranty" and "guarantee repair" are two concepts mentioned in the Law on the Protection of Consumer Rights and Interests of the People's Republic of China. Article 23 of the Law on the Protection of Consumer Rights and Interests of the People's Republic of China, "Where a business operator undertakes to guarantee repair, replacement, return or other obligations in accordance with state regulations or agreements with consumers in providing commodities or services, it shall perform such obligations in accordance with state regulations or agreements. There shall be no deliberate delay or unreasonable refusal." Article 45 Paragraph 1 provides that "a business operator shall be responsible for repairing, replacing or returning a commodity for which repair, replacement or return is guaranteed by the State or by an agreement between a business operator and a consumer. Within the warranty period, the operator shall be responsible for replacement or return of goods if the product cannot be used normally after two repairs." Paragraph 2 "Where a consumer requires a business operator to repair, replace or return a large commodity that is guaranteed for repair, replacement or return, the business operator shall bear reasonable expenses such as transportation." And the concept of warranty and warranty repair. The Law on the Protection of the Rights and Interests of Consumers and other relevant laws and regulations as well as the relevant government administrative departments have not formally explained these two concepts, and according to the principle of legal interpretation, these two concepts can only be interpreted literally. The word "warranty" is defined in the Modern Chinese Dictionary as "free repair of certain goods sold by a factory or shop within a specified period of time." So "warranty" literally means free repair. But "Bao Xiu" in the Modern Chinese Dictionary does not have this word, according to the meaning of "bao" the corresponding interpretation. Should take "bao" in the "Modern Chinese Dictionary" interpretation of guarantee, guarantee meaning.